Information that we may collect from you
We may collect and process the following personal information about you:
o Information that you provide via our website and our apps.
o Information that you provide if you contact us through our general enquiry form.
o Information that you provide when completing surveys that we use for research purposes.
o Details of transactions (including details of payment cards used) that you carry out through our website or apps.
o Details of your visits to our website or apps, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access.
o Information that you provide when you enter a competition or promotion.
o When you report a problem with our website or one of our apps.
o Information that you provide when registering to one of our programs, including, but not limited to, registration to our website or apps, corporate account request, e-newsletter subscription.
o When you buy our travelling product through the website or apps.
o Information passed to us by third parties.
Use of personal information
We may process personal information about you for the purposes of:
o Providing you with our product.
o Dealing with your ordering, enquiries, complaints about our service, or other requests.
o Administering your ordering.
o Tailoring our services to your requirements and preferences.
o Direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns.
o Providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies.
o Conducting internal operations and analysis, including systems testing and statistical research.
o Restructuring our business operations, eg we may need to transfer your information as a result of a sale or acquisition.
o Complying with laws, orders or regulations. We may contact you by e-mail, text or telephone for these purposes. Telephone calls may be recorded for training, monitoring and/or quality control.
Our website and apps provide plug-ins to social media websites, including Facebook, Twitter, Google, Pinterest, etc.. If you make use of, or log-in to, the social media features on our website or apps, we may (depending on your privacy settings) access, use and store information about you, including, but not limited to: your name, e-mail address, gender, location, profile, picture, contacts, and any other information you have chosen to make available.
Our website and apps provide you with the opportunity to opt out of receiving promotional and marketing information. You can exercise your right to prevent such processing by selecting the appropriate /opt-out option. You can also exercise this right at any time by contact to us directly via email with your name, email address and, if you have made an ordering with us, a confirmation number.
Where we store your personal information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Disclosure of your personal information
We will not sell your personal information to third parties without your prior consent. We may disclose your personal information to any member of our group of companies, which includes our subsidiaries, our ultimate holding company and its subsidiaries; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority.
Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers:
o For the purpose of administrating your requests and any order.
o For providing other services which you have requested.
o To communicate an offer of other goods and services, with your prior consent.
Given that the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
The transmission of information via the internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or processing.
If you have any requests or queries concerning your personal information or any queries with regard to our practices, please contact us via email.